When you place an order from our website, we understand that you have some concerns, so we provide you with after-sales protection so that you can buy the goods you want with peace of mind.

We provide a 30-day money back guarantee:
We are responsible for all the products we sell. If you are not satisfied with the products you purchased from us, we accept your return within 30 days after receiving the order without affecting resale, but the return shipping costs need to be borne by the customer.

Lost in transit guarantee:
If your order is lost in transit, we can resend it for you or refund you in full. If you want us to resend it, we will refund the shipping cost of the order as compensation.

On-time delivery guarantee:
After you place an order, your goods will usually be shipped within 2~5 business days. If your order is not shipped for more than a week, then we will refund the shipping cost of the order as compensation.

If you have any questions about the product, you can also contact us at any time to solve the problem.

If you have any other questions, please contact us at support@ersenn.com.