Do I need an account to place an order?
No, you can also place an order as a guest, but you must enter your email address during checkout so we can contact you.

What if I enter the wrong email address?
Please contact us so we can change your email address. We can change your email address, name and address, but we cannot change your order.

What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, American Express) and PayPal.

How secure is my online order?
When you shop online with a credit card, all your details are entered into a secure SSL website. Your information is then encrypted via SSL and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. We do not have access to specific information about your credit card.

How do I change or cancel my order?
You can change or cancel your order if it has not yet been shipped. If the order has already been shipped, it cannot be changed or canceled.

Can I change the shipping address after I place my order?
Please note that the shipping address cannot be changed after the order has been processed or shipped. Please check your shipping address carefully.

When will my order arrive?
Delivery time is based on the shipping address. It usually takes 7~12 business days.

How do I track my order?
Once your order is shipped, we will send you tracking information via email, and you can track the order through our website. Of course, you can contact us at any time for tracking.

What should I do if there are items missing from my order?
If something is missing, please contact us immediately and we will resolve the issue as soon as possible.

When will my order be processed?
All orders are processed and shipped from our warehouse in a timely manner. During holidays and sales seasons, processing time may be extended.

We process orders Monday to Friday. Orders are processed within 2-3 business days after the order date and shipped the next day after the processing date. Please note that we do not ship on weekends.

If you have any other questions, please contact us at support@ersenn.com.